Frequently Asked Questions
Answers to common questions regarding our collections, boutique visits, materials, and international orders.
Shopping & Boutique
Q Where can I purchase kunci products? ↓
You can purchase directly at our flagship boutique in Ubud, Bali, or worldwide through our official online store (https://www.kunciubud.com/). Selected pieces are also carried by partner stockists.
Q Do you offer worldwide shipping? ↓
Yes, international shipping is available through our official online boutique (【TO BE CONFIRMED: Carrier rates (EMS/DHL), delivery timeframes, customs duty policies】).
Q What payment methods do you accept at the Ubud boutique? ↓
【TO BE CONFIRMED: Accepted in-store payments (Indonesian Rupiah cash, major credit cards like Visa and Mastercard, etc.)】.
Materials & Craft
Q What is the silver purity of kunci jewelry? ↓
【TO BE CONFIRMED: Silver purity specification (e.g. 925 Sterling Silver, fine silver, surface treatment)】. Each piece is hand-hammered and shaped by master Balinese silversmiths.
Q Are your jewelry pieces hypoallergenic? ↓
【TO BE CONFIRMED: Nickel-free / skin allergy safety policies】.
Q What yarn is used for the hand-crocheted bags? ↓
【TO BE CONFIRMED: Material yarn specs (natural cotton, linen, organic plant dyes)】. Handcrafted patiently for lightweight strength and enduring softness.
Care & Repairs
Q How should I treat silver tarnish? ↓
Silver tarnish is a natural surface sulfidation from air exposure. You can effortlessly reverse it at home using a heat-safe bowl lined with foil, baking soda, and boiling water. See our Care Guide for step-by-step instructions.
Q Can I wash my crochet bag? ↓
Yes, our crochet bags can be hand-washed at home using lukewarm water and gentle soap. Dry flat in a shaded area away from harsh agitation.
Q Do you offer repairs or ring resizing? ↓
【TO BE CONFIRMED: Repair feasibility, ring resizing policy, round-trip shipping terms】.
Still Have Questions?
Our concierge team is here to assist with tailored advice or custom inquiries.